Return Policy

If for any reason clients are not satisfied with an order, the item(s) MAY BE REIMBURSED WITHIN TEN DAYS FROM THE DATE OF SHIPMENT.

Note:

  • The right of withdrawal may not be exercised by customers buying with his/her own VAT number.

  • You cannot change the leader chosen by another, can only be placed an new order and distinct from the previous one.

Return Instructions

  1. E-mail assistenza@montenapoleoneluxury.com within 10 days from the delivery date to request a Return Authorization Number (R.A.N.). Please include Order Number (T#######), Item Code(s) of the item(s) and the reason to be returned.

  2. Please send the return with the SDA courier using the airway bill which will be sent from the Returns Department . the withdrawal is bookable through the sda call center at the number 199 113 366.

  3. When there is a return , except When the merchandise is defective, return shipping will be paid by the client.

    The price of the return will be deducted from refund. For orders paid by credit card, the refunded amount will be available to customers in roughly 10 days and within their next billing statement. For orders paid by Paypal , the refunded amount will be available immediatly deducted the paypal commission.

  4. Returns must arrive within 10 days of receiving the R.A.N at the address specified into the mail.

Return Terms and Conditions

  • Shoes and other accessories must be returned with their original boxes, which must not be damaged and/or altered or used as the external parcel for the shipment. if possible, the original packaging shall be placed into an additional box to limit damage (the application of labels or adhesive tapes on the original packaging is forbidden). the customer is completely responsible for the shipping until the delivery of the product to our warehouses;
  • In the case of defective or incorrect merchandise, clients must follow the instructions above. MONTENAPOLEONELUXURY.COM reserves the right to request photographic support regarding defective or incorrect merchandise before authorizing a return for full reimbursement of shipping and import fees.
  • All the merchandise is subject to inspection and they must respect all the our rules.
  • MONTENAPOLEONELUXURY.COM reserves the right to refuse returns that are unauthorized and/or not sent with the same courier as specified in the email detailing the return instructions. If an unauthorized return is accepted, MONTENAPOLEONELUXURY.COM will deduct a 10% administrative/re-stocking fees from the refund.
  • No packets paid cash on delivery will be collected under any circumstances. In the aforesaid cases, Montenapoleoneluxury.com shall return the good to the sender who shall cover the shipping cost.

RETURN FROM OTHER COUNTRIES

In this event the costs of the return is your and will be comunicated by email with the name of the courier.

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