F.A.Q. (Frequently Asked Questions)

In this section, you can read the right answers to the most common questions. Alternatively, if you need, you can also contact our customer service.

  1. How can i buy a product?

    All Montenapoleoneluxury.com products may be purchased

    • on wwwmontenapoleoneluxury.com
    • calling the phone number +39 3491983425(from Monday to Saturday from 9.30 a.m. to 7 p.m.)
    • or sending an e-mail to: assistenza@montenapoleoneluxury.com
  2. How may i pay my purchase?

    Your purchase may be paid by:

    • credit card
    • bank transfer
    • PayPal account
  3. Is the payment by credit card safe?

    Yes, it is. Our financial partners' websites use a 128-bit encryption system to handle sensitive data safely.

    The 128-bit SSL3 cryptographic technology protects the data transmission to Deutsche Bank’s server and makes it inaccessible to a third party.

  4. What is the estimate delivery time?

    All items shown on Montenapoleoneluxury's website are available and ready to be shipped within 24/48 hours. All products paid by credit card, PayPal or COD are shipped immediately after the order is received (except for other specific cases). For payments made by bank transfer, the customer has to send the payment slip within three days, to let Montenapoleoneluxury dispatch his/her order.

  5. How much are freight charges?

    Shipping costs are calculated by our system automatically and are shown on the order confirmation page, before the customer is asked to complete the order procedure. They are also in the shipment zone.

  6. How is my personal data protected?

    Montenapoleoneluxury.com protects customers' personal data, according to the current regulations (L. 675/96 and D.Lgs no° 196 of 30 June 2003). Moreover, Montenapoleoneluxury's staff does not access the numbers of the credit cards used for online shopping, because the transactions are performed by a safe and external server.

  7. Technical requirements to use our website

    To display Montenapoleoneluxury's web pages correctly, a browser supporting JavaScript and accepting cookies is necessary. For further instructions about cookie activation, visit http://www.google.com/cookies.html. If you experience display issues or you cannot place an order, please contact the Customer Service to assistenza@montenapoleoneluxury.com or call the number +39 3491983425.

montenapoleoneluxury.com P.IVA 03154920262

The aim of this website is to satisfy luxury fashion customer's needs in terms of shoes.

In our virtual shopping window you can find the best Italian designers brands.